Frequently Asked Questions

Yes. We service standard freestanding refrigerators, washers, dryers, dishwashers and ranges, as well as built-in and panel-ready units common in Saratoga-area kitchens, including Sub-Zero, Wolf, Thermador and Miele.

Most calls placed in the morning can be scheduled for a same-day visit. Calls later in the day are typically scheduled for the next available slot, often the following morning.

The diagnostic and estimate are free with an approved repair. We'll always confirm pricing with you verbally before the visit.

Once the technician diagnoses the issue, you'll receive a flat-rate price for the repair before any work begins. That price doesn't change unless you request additional work.

We work on all major residential brands, including Sub-Zero, Wolf, Thermador, Viking, Miele, GE, Whirlpool, LG, Samsung, Bosch, KitchenAid and Maytag.

Yes. Every completed repair includes a 90-day warranty covering both the labor performed and the part installed.

It depends on the appliance's age, the cost of the needed part, and how it compares to a new unit. We'll walk you through that comparison honestly during the diagnostic visit rather than defaulting to whichever option is more profitable for us.

Our vans are stocked with the parts most commonly needed for refrigerators, washers, dryers, dishwashers and ovens, so most repairs are completed in a single visit. Less common parts may need to be ordered, in which case we'll schedule a fast follow-up.

We're based in Saratoga and serve Los Gatos, Monte Sereno, Cupertino, Campbell, West San Jose, Santa Clara, Sunnyvale, Los Altos, Mountain View and Los Altos Hills.

Call us or fill out the contact form with your appliance issue and ZIP code, and we'll give you a general sense of cost before confirming the visit, with a final flat-rate quote provided after diagnosis.